Delete support ticket

When I place a check beside the ticket and then click the delete icon, the check disappears but the ticket remains.  I cleared the cache and it is still there.  Is this on purpose or should it actually delete?  Thanks!



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there was an error - whats is there in your js console?

On Thursday, February 6, 2014 1:58:58 AM UTC+5:30, John Hooks wrote:
When I place a check beside the ticket and then click the delete icon, the check disappears but the ticket remains.  I cleared the cache and it is still there.  Is this on purpose or should it actually delete?  Thanks!



Note:

 

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Traceback (innermost last): File "lib/webnotes/widgets/reportview.py", line 366, in delete_items dt_obj.on_trash() File "app/support/doctype/support_ticket/support_ticket.py", line 54, in on_trash where support_ticket=%s""", (self.doc.name,)) File "lib/webnotes/db.py", line 102, in sql self._cursor.execute(query, values) File "/usr/lib/python2.7/dist-packages/MySQLdb/cursors.py", line 174, in execute self.errorhandler(self, exc, value) File "/usr/lib/python2.7/dist-packages/MySQLdb/connections.py", line 36, in defaulterrorhandler raise errorclass, errorvalue OperationalError: (1054, "Unknown column 'support_ticket' in 'where clause'")


Thanks!

On Wednesday, February 5, 2014 3:28:58 PM UTC-5, John Hooks wrote:
When I place a check beside the ticket and then click the delete icon, the check disappears but the ticket remains.  I cleared the cache and it is still there.  Is this on purpose or should it actually delete?  Thanks!



Note:

 

If you are posting an issue,

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  3. For sending images, use http://imgur.com or other similar services. Do not send images as attachments. Links are good. Same goes for any file you are going to send.

     

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Fixed the issue in develop branch. It will be merged in master by the end of today.

On 06-Feb-2014, at 7:04 PM, John Hooks wrote:

Traceback (innermost last): File "lib/webnotes/widgets/reportview.py", line 366, in delete_items dt_obj.on_trash() File "app/support/doctype/support_ticket/support_ticket.py", line 54, in on_trash where support_ticket=%s""", (self.doc.name,)) File "lib/webnotes/db.py", line 102, in sql self._cursor.execute(query, values) File "/usr/lib/python2.7/dist-packages/MySQLdb/cursors.py", line 174, in execute self.errorhandler(self, exc, value) File "/usr/lib/python2.7/dist-packages/MySQLdb/connections.py", line 36, in defaulterrorhandler raise errorclass, errorvalue OperationalError: (1054, "Unknown column 'support_ticket' in 'where clause'")


Thanks!

On Wednesday, February 5, 2014 3:28:58 PM UTC-5, John Hooks wrote:
When I place a check beside the ticket and then click the delete icon, the check disappears but the ticket remains.  I cleared the cache and it is still there.  Is this on purpose or should it actually delete?  Thanks!



Note:

 

If you are posting an issue,

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  3. For sending images, use http://imgur.com or other similar services. Do not send images as attachments. Links are good. Same goes for any file you are going to send.

     

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The fix has been merged into master

On 07-Feb-2014, at 11:51 AM, Nabin Hait wrote:

Fixed the issue in develop branch. It will be merged in master by the end of today.

On 06-Feb-2014, at 7:04 PM, John Hooks wrote:

Traceback (innermost last): File "lib/webnotes/widgets/reportview.py", line 366, in delete_items dt_obj.on_trash() File "app/support/doctype/support_ticket/support_ticket.py", line 54, in on_trash where support_ticket=%s""", (self.doc.name,)) File "lib/webnotes/db.py", line 102, in sql self._cursor.execute(query, values) File "/usr/lib/python2.7/dist-packages/MySQLdb/cursors.py", line 174, in execute self.errorhandler(self, exc, value) File "/usr/lib/python2.7/dist-packages/MySQLdb/connections.py", line 36, in defaulterrorhandler raise errorclass, errorvalue OperationalError: (1054, "Unknown column 'support_ticket' in 'where clause'")


Thanks!

On Wednesday, February 5, 2014 3:28:58 PM UTC-5, John Hooks wrote:
When I place a check beside the ticket and then click the delete icon, the check disappears but the ticket remains.  I cleared the cache and it is still there.  Is this on purpose or should it actually delete?  Thanks!



Note:

 

If you are posting an issue,

  1. We should be able to replicate it at our end. So please give us as much information as you can. Please see it from the point of view of the person receiving the communication.
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  3. For sending images, use http://imgur.com or other similar services. Do not send images as attachments. Links are good. Same goes for any file you are going to send.

     

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Thanks!

On Friday, February 7, 2014 5:56:33 AM UTC-5, Nabin Hait wrote:
The fix has been merged into master

On 07-Feb-2014, at 11:51 AM, Nabin Hait wrote:

Fixed the issue in develop branch. It will be merged in master by the end of today.

On 06-Feb-2014, at 7:04 PM, John Hooks wrote:

Traceback (innermost last): File "lib/webnotes/widgets/reportview.py", line 366, in delete_items dt_obj.on_trash() File "app/support/doctype/support_ticket/support_ticket.py", line 54, in on_trash where support_ticket=%s""", (self.doc.name,)) File "lib/webnotes/db.py", line 102, in sql self._cursor.execute(query, values) File "/usr/lib/python2.7/dist-packages/MySQLdb/cursors.py", line 174, in execute self.errorhandler(self, exc, value) File "/usr/lib/python2.7/dist-packages/MySQLdb/connections.py", line 36, in defaulterrorhandler raise errorclass, errorvalue OperationalError: (1054, "Unknown column 'support_ticket' in 'where clause'")


Thanks!

On Wednesday, February 5, 2014 3:28:58 PM UTC-5, John Hooks wrote:
When I place a check beside the ticket and then click the delete icon, the check disappears but the ticket remains.  I cleared the cache and it is still there.  Is this on purpose or should it actually delete?  Thanks!



Note:

 

If you are posting an issue,

  1. We should be able to replicate it at our end. So please give us as much information as you can. Please see it from the point of view of the person receiving the communication.
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  3. For sending images, use http://imgur.com or other similar services. Do not send images as attachments. Links are good. Same goes for any file you are going to send.

     

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Hi Nabin,

I have the same problem related into this post. Can you describe how to patch this master of my erpnext (v.3.6.6)?

BR

On Friday, February 7, 2014 12:56:33 PM UTC+2, Nabin Hait wrote:
The fix has been merged into master

On 07-Feb-2014, at 11:51 AM, Nabin Hait wrote:

Fixed the issue in develop branch. It will be merged in master by the end of today.

On 06-Feb-2014, at 7:04 PM, John Hooks wrote:

Traceback (innermost last): File "lib/webnotes/widgets/reportview.py", line 366, in delete_items dt_obj.on_trash() File "app/support/doctype/support_ticket/support_ticket.py", line 54, in on_trash where support_ticket=%s""", (self.doc.name,)) File "lib/webnotes/db.py", line 102, in sql self._cursor.execute(query, values) File "/usr/lib/python2.7/dist-packages/MySQLdb/cursors.py", line 174, in execute self.errorhandler(self, exc, value) File "/usr/lib/python2.7/dist-packages/MySQLdb/connections.py", line 36, in defaulterrorhandler raise errorclass, errorvalue OperationalError: (1054, "Unknown column 'support_ticket' in 'where clause'")


Thanks!

On Wednesday, February 5, 2014 3:28:58 PM UTC-5, John Hooks wrote:
When I place a check beside the ticket and then click the delete icon, the check disappears but the ticket remains.  I cleared the cache and it is still there.  Is this on purpose or should it actually delete?  Thanks!



Note:

 

If you are posting an issue,

  1. We should be able to replicate it at our end. So please give us as much information as you can. Please see it from the point of view of the person receiving the communication.
  2. Paste your code at http://pastebin.com or http://gist.github.com and send only the URL via email
  3. For sending images, use http://imgur.com or other similar services. Do not send images as attachments. Links are good. Same goes for any file you are going to send.

     

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Run lib/wnf.py --update origin master

On 19-Feb-2014, at 3:44 PM, Sebastian Lungu wrote:

Hi Nabin,

I have the same problem related into this post. Can you describe how to patch this master of my erpnext (v.3.6.6)?

BR

On Friday, February 7, 2014 12:56:33 PM UTC+2, Nabin Hait wrote:
The fix has been merged into master

On 07-Feb-2014, at 11:51 AM, Nabin Hait wrote:

Fixed the issue in develop branch. It will be merged in master by the end of today.

On 06-Feb-2014, at 7:04 PM, John Hooks wrote:

Traceback (innermost last): File "lib/webnotes/widgets/reportview.py", line 366, in delete_items dt_obj.on_trash() File "app/support/doctype/support_ticket/support_ticket.py", line 54, in on_trash where support_ticket=%s""", (self.doc.name,)) File "lib/webnotes/db.py", line 102, in sql self._cursor.execute(query, values) File "/usr/lib/python2.7/dist-packages/MySQLdb/cursors.py", line 174, in execute self.errorhandler(self, exc, value) File "/usr/lib/python2.7/dist-packages/MySQLdb/connections.py", line 36, in defaulterrorhandler raise errorclass, errorvalue OperationalError: (1054, "Unknown column 'support_ticket' in 'where clause'")


Thanks!

On Wednesday, February 5, 2014 3:28:58 PM UTC-5, John Hooks wrote:
When I place a check beside the ticket and then click the delete icon, the check disappears but the ticket remains.  I cleared the cache and it is still there.  Is this on purpose or should it actually delete?  Thanks!



Note:

 

If you are posting an issue,

  1. We should be able to replicate it at our end. So please give us as much information as you can. Please see it from the point of view of the person receiving the communication.
  2. Paste your code at http://pastebin.com or http://gist.github.com and send only the URL via email
  3. For sending images, use http://imgur.com or other similar services. Do not send images as attachments. Links are good. Same goes for any file you are going to send.

     

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  3. For sending images, use http://imgur.com or other similar services. Do not send images as attachments. Links are good. Same goes for any file you are going to send.

     

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Hi Nabin,

Thanks for your quick reply. 
The problem persist: Support ticket can't be deleted. I must do something else?

Command output: 

lib/wnf.py --update origin master
remote: Counting objects: 12, done.
remote: Compressing objects: 100% (12/12), done.
remote: Total 12 (delta 3), reused 0 (delta 0)
Unpacking objects: 100% (12/12), done.
From https://github.com/webnotes/wnframework
 * branch            master     -> FETCH_HEAD

Updating dd52519..f079faa
Fast-forward
 config.json                        |    2 +-
 public/js/wn/views/query_report.js |    2 +-
 2 files changed, 2 insertions(+), 2 deletions(-)
remote: Counting objects: 10, done.
remote: Compressing objects: 100% (10/10), done.
remote: Total 10 (delta 3), reused 0 (delta 0)
Unpacking objects: 100% (10/10), done.
From https://github.com/webnotes/erpnext
 * branch            master     -> FETCH_HEAD
Updating fc274e2..3b5c616
Fast-forward
 config.json                                                |    4 ++--
 patches/1401/update_billing_status_for_zero_value_order.py |   27 ++++++++++++++-------------
 2 files changed, 16 insertions(+), 15 deletions(-)
Building js and css files...
Wrote public/css/all-web.css - 124k
Wrote public/js/all-web.min.js - 41k
Wrote public/js/editor.min.js - 26k
Wrote public/css/all-app.css - 163k
Wrote public/js/all-app.min.js - 556k
Wrote public/js/slickgrid.min.js - 102k


Remarks: into the "About Version" tab it is the same software version, 3.6.6 Theare are other commands to upgrade to 3.8.7?

BR

On Wednesday, February 19, 2014 12:17:29 PM UTC+2, Nabin Hait wrote:
Run lib/wnf.py --update origin master

On 19-Feb-2014, at 3:44 PM, Sebastian Lungu wrote:

Hi Nabin,

I have the same problem related into this post. Can you describe how to patch this master of my erpnext (v.3.6.6)?

BR

On Friday, February 7, 2014 12:56:33 PM UTC+2, Nabin Hait wrote:
The fix has been merged into master

On 07-Feb-2014, at 11:51 AM, Nabin Hait wrote:

Fixed the issue in develop branch. It will be merged in master by the end of today.

On 06-Feb-2014, at 7:04 PM, John Hooks wrote:

Traceback (innermost last): File "lib/webnotes/widgets/reportview.py", line 366, in delete_items dt_obj.on_trash() File "app/support/doctype/support_ticket/support_ticket.py", line 54, in on_trash where support_ticket=%s""", (self.doc.name,)) File "lib/webnotes/db.py", line 102, in sql self._cursor.execute(query, values) File "/usr/lib/python2.7/dist-packages/MySQLdb/cursors.py", line 174, in execute self.errorhandler(self, exc, value) File "/usr/lib/python2.7/dist-packages/MySQLdb/connections.py", line 36, in defaulterrorhandler raise errorclass, errorvalue OperationalError: (1054, "Unknown column 'support_ticket' in 'where clause'")


Thanks!

On Wednesday, February 5, 2014 3:28:58 PM UTC-5, John Hooks wrote:
When I place a check beside the ticket and then click the delete icon, the check disappears but the ticket remains.  I cleared the cache and it is still there.  Is this on purpose or should it actually delete?  Thanks!



Note:

 

If you are posting an issue,

  1. We should be able to replicate it at our end. So please give us as much information as you can. Please see it from the point of view of the person receiving the communication.
  2. Paste your code at http://pastebin.com or http://gist.github.com and send only the URL via email
  3. For sending images, use http://imgur.com or other similar services. Do not send images as attachments. Links are good. Same goes for any file you are going to send.

     

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Solved. I restart gunicorn service and the version of ERPNext is now ok. 3.8.7

Thanks again for your help


On Wednesday, February 19, 2014 12:55:44 PM UTC+2, Sebastian Lungu wrote:
Hi Nabin,

Thanks for your quick reply. 
The problem persist: Support ticket can't be deleted. I must do something else?

Command output: 

lib/wnf.py --update origin master
remote: Counting objects: 12, done.
remote: Compressing objects: 100% (12/12), done.
remote: Total 12 (delta 3), reused 0 (delta 0)
Unpacking objects: 100% (12/12), done.
 * branch            master     -> FETCH_HEAD

Updating dd52519..f079faa
Fast-forward
 config.json                        |    2 +-
 public/js/wn/views/query_report.js |    2 +-
 2 files changed, 2 insertions(+), 2 deletions(-)
remote: Counting objects: 10, done.
remote: Compressing objects: 100% (10/10), done.
remote: Total 10 (delta 3), reused 0 (delta 0)
Unpacking objects: 100% (10/10), done.
 * branch            master     -> FETCH_HEAD
Updating fc274e2..3b5c616
Fast-forward
 config.json                                                |    4 ++--
 patches/1401/update_billing_status_for_zero_value_order.py |   27 ++++++++++++++-------------
 2 files changed, 16 insertions(+), 15 deletions(-)
Building js and css files...
Wrote public/css/all-web.css - 124k
Wrote public/js/all-web.min.js - 41k
Wrote public/js/editor.min.js - 26k
Wrote public/css/all-app.css - 163k
Wrote public/js/all-app.min.js - 556k
Wrote public/js/slickgrid.min.js - 102k


Remarks: into the "About Version" tab it is the same software version, 3.6.6 Theare are other commands to upgrade to 3.8.7?

BR

On Wednesday, February 19, 2014 12:17:29 PM UTC+2, Nabin Hait wrote:
Run lib/wnf.py --update origin master

On 19-Feb-2014, at 3:44 PM, Sebastian Lungu wrote:

Hi Nabin,

I have the same problem related into this post. Can you describe how to patch this master of my erpnext (v.3.6.6)?

BR

On Friday, February 7, 2014 12:56:33 PM UTC+2, Nabin Hait wrote:
The fix has been merged into master

On 07-Feb-2014, at 11:51 AM, Nabin Hait wrote:

Fixed the issue in develop branch. It will be merged in master by the end of today.

On 06-Feb-2014, at 7:04 PM, John Hooks wrote:

Traceback (innermost last): File "lib/webnotes/widgets/reportview.py", line 366, in delete_items dt_obj.on_trash() File "app/support/doctype/support_ticket/support_ticket.py", line 54, in on_trash where support_ticket=%s""", (self.doc.name,)) File "lib/webnotes/db.py", line 102, in sql self._cursor.execute(query, values) File "/usr/lib/python2.7/dist-packages/MySQLdb/cursors.py", line 174, in execute self.errorhandler(self, exc, value) File "/usr/lib/python2.7/dist-packages/MySQLdb/connections.py", line 36, in defaulterrorhandler raise errorclass, errorvalue OperationalError: (1054, "Unknown column 'support_ticket' in 'where clause'")


Thanks!

On Wednesday, February 5, 2014 3:28:58 PM UTC-5, John Hooks wrote:
When I place a check beside the ticket and then click the delete icon, the check disappears but the ticket remains.  I cleared the cache and it is still there.  Is this on purpose or should it actually delete?  Thanks!



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