We are having an issue where we have a stock entry ready to import using the data import tool, all fields have the “green light” icon. When we click Start Import, the button goes disabled as if it’s working, but then nothing happens and the import does not resolve. The Start Import button does go back to enabled state after a few seconds, but the document stays in “Not Started” status. Any ideas?
Did you import CSV or XLS? - I have had cases where there are “phantom” cells thousands of rows/columns along that make the system think there is more data which is tries to work with unsuccessfully. Best to use CSV as it is easier to manage
I’m using a CSV with only 21 rows of data, and it’s worked just fine up until this point. I also tried re-downloading the file from our database to upload in, to double check that it’s not an issue with the file, and it still isn’t going anywhere.
OK - not sure why that’s happening. The only thing I can think of is that something that’s referenced in the CSV data is missing on the main system eg. An item that goes into a non-existing category could possibly cause this “hanging”
That’s a good thought, @trentmu – I just double checked that all the items in the CSV exist in our system, so it seems it’s not that. I wish it would at least throw me an error; I get nothing in the UI or in the console while it’s “processing”.
@kennethsequeira Sorry Kenneth, no relevant errors coming up in the ERPNext UI or in the console; you can see the Start Import button is disabled after I’ve clicked it, but it reverts to “enabled” state after about 3 seconds and nothing actually happens.
It happens for almost every import for me (v12), no matter how many records it has. But in fact, import is finished and after page reload displays success.
I sent a support ticket in and they told me I had some background processes running that were stopping it from being able to submit, then stopped the processes, and yes, I am now able to submit!
I have the same problem with importing data in items from .xls file. When I click Start Import, the button goes disabled as if it’s working, but then nothing happens and the import does not resolve. Welihayes could you let me know how to stop processes and which ones I have to stop.
Same issue here, nothing happened after pressing the bottom of the “start import” ! (Start import disappear and nothing happen)
use svc, refresh many times, logout, log in, restart server, nothing, the same problem.
The most important part of ERP must be import and export data very very smoothly and easy ! it looks like ERPNEXT is not smooth and strong enough ! so much hassle!
.xls files are not ideal. I have had instances where the file has a hidden cell with content which makes the system think there are millions of cells (eg. if you added colour or formatting to a whole column/row).
The SAFEST/easiest import is a .CSV file - which also doesn’t mess around with date formatting
I am having the same issue. Tried xls and csv. Even after downloading the csv template containing some manually created bank transactions, then deleting bank transaction and reimporting the transactions using the template file didn’t work. Indicating this is not a problem with my file.
Anyone has an idea? If this doesn’t work I will have to leave ERPNext and move to another system.
Can the following be the problem?
anyone get a solution, facing same issue and nothing happens when clicking on the “start import” button just the “Start import” button disappears without any response. however, if I refresh the page manually it works and shows the upload result. why it is not auto-refreshing the page? any suggestion or solution, please?