Customer support not responsive

I have tried emailing support about things recently and in the past. I have a subscription with ERPNext. Support never seems to answer emails etc. Has anyone else experienced this and does anyone know why they are unreachable?

1 Like

There is no reference to why this should be discussed in the community forum, so closing this. Please report your grievances to support@erpnext.com

Now that is FUNNY!!!

The answer is to email support about why support doesn’t answer emails! :rofl:

6 Likes

If you have any issue then you can ask here, So if the support team is busy then someone from the community might be able to help you.

:roll_eyes: if I had responses from that email I would not have asked the question here. For months no-one has responded to emails sent to support@erpnext.com

I understand sometimes they are busy, but it has been months since no-one has replied. I usually contact people directly but I can not be doing that for tech support and my customers can not do that