'Customer Issue' entry - days to resolve metric

Happy New Year all-

For quality management we need to demonstrate how long it takes for an issue to be resolved.  What would be ideal would be a ‘days to resolve’ count.  How would I a custom field with links (specified in options) to each variable?
complaint_date - resolution_date = X days?

Thanks!

Tim

Tim,

Happy new year to you too!.

Will add that feature next week - seems like a nice thing to have (will also add to Task and Support Ticket)

best,
Rushabh


On Fri, Dec 28, 2012 at 5:26 AM, Tim <ba...@gmail.com> wrote:
Happy New Year all-
For quality management we need to demonstrate how long it takes for an issue to be resolved. What would be ideal would be a 'days to resolve' count. How would I a custom field with links (specified in options) to each variable?
complaint_date - resolution_date = X days?

Thanks!

Tim




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Twitter: @rushabh_mehta

Thanks again for your amazing support, Rushabh!  

(I didn’t see your post until today - I would have replied sooner)

Happy New Year!

tim

On Friday, December 28, 2012 5:20:04 AM UTC-8, Rushabh Mehta wrote:
Tim,

Happy new year to you too!.

Will add that feature next week - seems like a nice thing to have (will also add to Task and Support Ticket)

best,
Rushabh


On Fri, Dec 28, 2012 at 5:26 AM, Tim <ba...@gmail.com> wrote:
Happy New Year all-
For quality management we need to demonstrate how long it takes for an issue to be resolved.  What would be ideal would be a 'days to resolve' count.  How would I a custom field with links (specified in options) to each variable?
complaint_date - resolution_date = X days?

Thanks!

Tim




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Twitter: @rushabh_mehta