So I have mentioned a single email for all kind of email settings … now what I am assuming is
any email sent will be from the defined email (all staff/profile are also defined with same email id but obviously different name and different email signature) – this is all working very fine
when a person reply on email it should be fetched via support system --working
but what can make it much better that if a support email received has a defined lead/customer/contact with the same email id the same communication should be marked with that also, so the wholse system will be storing a complete two way communication in lead/customer’s communication other then support system.
and deleting support should not delete this communication. Now the system can be used more beneficial way…
–
You received this message because you are subscribed to the Google Groups "ERPNext Developer Forum" group.
The ideal system would be if we could pull email from multiple accounts - now this is possible, but its just that I did not get the time to work around how to handle CCs and multiple copies of the same email etc. - But it should be fairly easy to extrapolate otherwise.
btw, if there is a common Lead / Contact email - it is automatically added to the Lead / Contact - if there is a new support email and no Lead / Contact - the system will create a new Lead.
So I have mentioned a single email for all kind of email settings ... now what I am assuming is
any email sent will be from the defined email (all staff/profile are also defined with same email id but obviously different name and different email signature) -- this is all working very fine
when a person reply on email it should be fetched via support system --working
but what can make it much better that if a support email received has a defined lead/customer/contact with the same email id the same communication should be marked with that also, so the wholse system will be storing a complete two way communication in lead/customer's communication other then support system.
and deleting support should not delete this communication. Now the system can be used more beneficial way....
–
You received this message because you are subscribed to the Google Groups “ERPNext Developer Forum” group.
If its not happening and looks like same problem for wchich I sent a pull request…
In support there is no communication is marked for a received email in support… (verified at support history ‘show detals’ link)
If u can come on irc I can share my IP to have you a look…
On Wednesday, 26 December 2012 18:02:03 UTC+5:30, rushabh wrote:
Gowrav,
The ideal system would be if we could pull email from multiple accounts - now this is possible, but its just that I did not get the time to work around how to handle CCs and multiple copies of the same email etc. - But it should be fairly easy to extrapolate otherwise.
btw, if there is a common Lead / Contact email - it is automatically added to the Lead / Contact - if there is a new support email and no Lead / Contact - the system will create a new Lead.
So I have mentioned a single email for all kind of email settings ... now what I am assuming is
any email sent will be from the defined email (all staff/profile are also defined with same email id but obviously different name and different email signature) -- this is all working very fine
when a person reply on email it should be fetched via support system --working
but what can make it much better that if a support email received has a defined lead/customer/contact with the same email id the same communication should be marked with that also, so the wholse system will be storing a complete two way communication in lead/customer's communication other then support system.
and deleting support should not delete this communication. Now the system can be used more beneficial way....
–
You received this message because you are subscribed to the Google Groups “ERPNext Developer Forum” group.
If its not happening and looks like same problem for wchich I sent a pull request..
In support there is no communication is marked for a received email in support.. (verified at support history 'show detals' link)
If u can come on irc I can share my IP to have you a look..
On Wednesday, 26 December 2012 18:02:03 UTC+5:30, rushabh wrote:
Gowrav,
The ideal system would be if we could pull email from multiple accounts - now this is possible, but its just that I did not get the time to work around how to handle CCs and multiple copies of the same email etc. - But it should be fairly easy to extrapolate otherwise.
btw, if there is a common Lead / Contact email - it is automatically added to the Lead / Contact - if there is a new support email and no Lead / Contact - the system will create a new Lead.
So I have mentioned a single email for all kind of email settings ... now what I am assuming is
any email sent will be from the defined email (all staff/profile are also defined with same email id but obviously different name and different email signature) -- this is all working very fine
when a person reply on email it should be fetched via support system --working
but what can make it much better that if a support email received has a defined lead/customer/contact with the same email id the same communication should be marked with that also, so the wholse system will be storing a complete two way communication in lead/customer's communication other then support system.
and deleting support should not delete this communication. Now the system can be used more beneficial way....
–
You received this message because you are subscribed to the Google Groups “ERPNext Developer Forum” group.