Communication management might get better ...!

So I have mentioned a single email for all kind of email settings …
now what I am assuming is

any email sent will be from the defined email (all staff/profile are also defined with same email id but obviously different name and different email signature) – this is all working very fine

when a person reply on email it should be fetched via support system --working

but what can make it much better that if a support email received has a defined lead/customer/contact with the same email id the same communication should be marked with that also, so the wholse system will be storing a complete two way communication in lead/customer’s communication other then support system.

and deleting support should not delete this communication. Now the system can be used more beneficial way…



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Gowrav,

The ideal system would be if we could pull email from multiple accounts - now this is possible, but its just that I did not get the time to work around how to handle CCs and multiple copies of the same email etc. - But it should be fairly easy to extrapolate otherwise.

btw, if there is a common Lead / Contact email - it is automatically added to the Lead / Contact - if there is a new support email and no Lead / Contact - the system will create a new Lead.

- Rushabh


W: https://erpnext.com
T: @rushabh_mehta

On 26-Dec-2012, at 1:54 PM, Gowrav <go...@gmail.com> wrote:

So I have mentioned a single email for all kind of email settings ...
now what I am assuming is

any email sent will be from the defined email (all staff/profile are also defined with same email id but obviously different name and different email signature) -- this is all working very fine

when a person reply on email it should be fetched via support system --working

but what can make it much better that if a support email received has a defined lead/customer/contact with the same email id the same communication should be marked with that also, so the wholse system will be storing a complete two way communication in lead/customer's communication other then support system.

and deleting support should not delete this communication. Now the system can be used more beneficial way....




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Nope,

If its not happening and looks like same problem for wchich I sent a pull request…

In support there is no communication is marked for a received email in support… (verified at support history ‘show detals’ link)

If u can come on irc I can share my IP to have you a look…

On Wednesday, 26 December 2012 18:02:03 UTC+5:30, rushabh wrote:

Gowrav,

The ideal system would be if we could pull email from multiple accounts - now this is possible, but its just that I did not get the time to work around how to handle CCs and multiple copies of the same email etc. - But it should be fairly easy to extrapolate otherwise.

btw, if there is a common Lead / Contact email - it is automatically added to the Lead / Contact - if there is a new support email and no Lead / Contact - the system will create a new Lead.

- Rushabh


W: https://erpnext.com
T: @rushabh_mehta

On 26-Dec-2012, at 1:54 PM, Gowrav <go...@gmail.com> wrote:

So I have mentioned a single email for all kind of email settings ...
now what I am assuming is

any email sent will be from the defined email (all staff/profile are also defined with same email id but obviously different name and different email signature) -- this is all working very fine

when a person reply on email it should be fetched via support system --working

but what can make it much better that if a support email received has a defined lead/customer/contact with the same email id the same communication should be marked with that also, so the wholse system will be storing a complete two way communication in lead/customer's communication other then support system.

and deleting support should not delete this communication. Now the system can be used more beneficial way....




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Ok - yeah not for the support mail - but works for replies "Communications"

Actually the first support mail should also be a "Communication" :)

On 26-Dec-2012, at 6:13 PM, Gowrav <go...@gmail.com> wrote:

Nope,

If its not happening and looks like same problem for wchich I sent a pull request..

In support there is no communication is marked for a received email in support.. (verified at support history 'show detals' link)

If u can come on irc I can share my IP to have you a look..

On Wednesday, 26 December 2012 18:02:03 UTC+5:30, rushabh wrote:
Gowrav,

The ideal system would be if we could pull email from multiple accounts - now this is possible, but its just that I did not get the time to work around how to handle CCs and multiple copies of the same email etc. - But it should be fairly easy to extrapolate otherwise.

btw, if there is a common Lead / Contact email - it is automatically added to the Lead / Contact - if there is a new support email and no Lead / Contact - the system will create a new Lead.

- Rushabh


W: https://erpnext.com
T: @rushabh_mehta

On 26-Dec-2012, at 1:54 PM, Gowrav <go...@gmail.com> wrote:

So I have mentioned a single email for all kind of email settings ...
now what I am assuming is

any email sent will be from the defined email (all staff/profile are also defined with same email id but obviously different name and different email signature) -- this is all working very fine

when a person reply on email it should be fetched via support system --working

but what can make it much better that if a support email received has a defined lead/customer/contact with the same email id the same communication should be marked with that also, so the wholse system will be storing a complete two way communication in lead/customer's communication other then support system.

and deleting support should not delete this communication. Now the system can be used more beneficial way....




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