Cant save email domain

Hello,

I’m running into the issue that I can’t save my email domain. Every time I try it, I get the following error: Incoming email account not correct.

“[“Traceback (most recent call last):\n File "/home/frappe/frappe-bench/apps/frappe/frappe/desk/form/save.py", line 22, in savedocs\n doc.save()\n File "/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 230, in save\n return self._save(*args, **kwargs)\n File "/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 263, in _save\n self.run_before_save_methods()\n File "/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 772, in run_before_save_methods\n self.run_method("validate")\n File "/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 666, in run_method\n out = Document.hook(fn)(self, *args, **kwargs)\n File "/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 892, in composer\n return composed(self, method, *args, **kwargs)\n File "/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 875, in runner\n add_to_return_value(self, fn(self, *args, **kwargs))\n File "/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 660, in \n fn = lambda self, *args, **kwargs: getattr(self, method)(*args, **kwargs)\n File "/home/frappe/frappe-bench/apps/frappe/frappe/email/doctype/email_domain/email_domain.py", line 40, in validate\n frappe.throw("Incoming email account not correct")\n File "/home/frappe/frappe-bench/apps/frappe/frappe/init.py", line 316, in throw\n msgprint(msg, raise_exception=exc, title=title, indicator=‘red’)\n File "/home/frappe/frappe-bench/apps/frappe/frappe/init.py", line 306, in msgprint\n _raise_exception()\n File "/home/frappe/frappe-bench/apps/frappe/frappe/init.py", line 279, in _raise_exception\n raise raise_exception, encode(msg)\nValidationError: Incoming email account not correct\n”]”

But the outgoing server is accepted. Does someone have an idea how to solve this issue?

Please check if the imap/pop server address webmail.cedas.de and the port is correct or not

Can you check from the server if the IMAP server is accessible on port 993 (using e.g. ping and nmap)? The error indicates that the check for the server fails when saving. It might be that a firewall blocks the connection…

It looks like i cant connect from my debian-vm via imap. But smtp is working. Thanks @lasalesi
to pointing me in the right direction.