Cannot add replacement item in Return Invoice

ERPNext
#1

When creating return invoice, I added new item to replace returned item by customer…but I got

Row # 2: Returned Item xxxxx does not exists in Sales Invoice SINV-0001

Is this by design? How to issue replacement item for customer? Create new invoice?

#2

Hello,

Create Sales Return entry against Delivery Note to receive faulty item back into your Warehouse.

When despatch new unit to the customer, create Delivery Note with zero rate.

#3

@ArundhatiS, I don’t use delivery note, but sales invoice directly with update stock option.

So it means user must do 2 transactions? Return against DN/SI and new DN/SI with zero rate to despatch new item. Print 2 documents as well. Does it work that way?

I don’t understand the idea behind this design…

#4

I am quite surprised if no erpnext users not questioning this… . To make return and despatch replacement item would require user to make 2 transactions.

As far I remembered, this was possible in previous version. But now its blocked… Force the user to create another delivery note/sales invoice to issue replacement item to customer…

#5

please have a look it is required by many user. In return sales invocie we can add replacement item.

3 Likes
#6

Did anyone find a solution to this?