Bulk Emails are not working

Hi, when I am creating user, i am getting email, but bulk emails are not working.
No scheduler locks…status is “Sent” in bulk email list but i am not getting any email, SMTP AUTH is properly configured…working on another dev instance. This is my easy install production set up v6.27.11…supervisor is up and running…please help.

bench doctor
Inspecting workers and queues…
Finding locks…
Checking scheduler status…
Workers online: True
Pending tasks 0
Timed out locks:

Note: To view pending tasks, use bench dump-queue-status

bench dump-queue-status
[
{
“total”: 0
}
]
Pending Tasks Queue

sudo supervisorctl status
frappe-bench-processes:frappe-bench-frappe-async-worker RUNNING pid 2254, uptime 0:31:44
frappe-bench-processes:frappe-bench-frappe-longjob-worker RUNNING pid 2255, uptime 0:31:44
frappe-bench-processes:frappe-bench-frappe-web RUNNING pid 2271, uptime 0:31:43
frappe-bench-processes:frappe-bench-frappe-worker RUNNING pid 2279, uptime 0:31:42
frappe-bench-processes:frappe-bench-frappe-workerbeat RUNNING pid 2266, uptime 0:31:43
frappe-bench-processes:frappe-bench-node-socketio RUNNING pid 2285, uptime 0:31:41
frappe-bench-redis:frappe-bench-redis-cache RUNNING pid 1168, uptime 1:17:02
frappe-bench-redis:frappe-bench-redis-queue RUNNING pid 1167, uptime 1:17:02
frappe-bench-redis:frappe-bench-redis-socketio RUNNING pid 1169, uptime 1:17:02

Make sure from the “chown” in the frappe-bench folder, maybe you are a normal user and the owner is root!

thanks for your reply…but owner is user and not root…

Check “worker.error.log” log file,

this my worker error log –

[2016-04-24 12:56:01,245: INFO/Worker-1] frappe.tasks.scheduler_task[0930e774-9327-46d2-b302-e439b29f51a8]: ran frappe.utils.error.collect_error_snapshots for site1.local for event: all
[2016-04-24 12:56:01,246: INFO/MainProcess] Task frappe.tasks.scheduler_task[0930e774-9327-46d2-b302-e439b29f51a8] succeeded in 0.00367773900052s: None
[2016-04-24 12:59:42,415: INFO/MainProcess] Received task: frappe.tasks.sendmail[2e7ad665-1b08-444c-879c-899900161d72]
[2016-04-24 12:59:42,580: INFO/MainProcess] Task frappe.tasks.sendmail[2e7ad665-1b08-444c-879c-899900161d72] succeeded in 0.162961311s: None
[2016-04-24 13:00:57,044: INFO/MainProcess] Received task: frappe.tasks.sync_queues[91075908-ec4a-4ff6-b35a-e3879f1f7cec]
[2016-04-24 13:00:57,065: INFO/MainProcess] Received task: frappe.tasks.enqueue_scheduler_events[ebb3b743-9771-4c3e-a7e5-c70e27aac273]
[2016-04-24 13:00:57,070: INFO/MainProcess] Received task: frappe.tasks.enqueue_events_for_site[dd505292-c611-424c-8b09-b4164a38b813]
[2016-04-24 13:00:57,083: INFO/MainProcess] Task frappe.tasks.enqueue_scheduler_events[ebb3b743-9771-4c3e-a7e5-c70e27aac273] succeeded in 0.0152584450007s: None
[2016-04-24 13:00:57,100: INFO/MainProcess] Received task: frappe.tasks.scheduler_task[ceb4c085-9d0d-4e3f-9cfc-bf94b40fd888]
[2016-04-24 13:00:57,103: INFO/MainProcess] Received task: frappe.tasks.scheduler_task[9a494ac6-ae11-405c-9c43-298e501f207c]
[2016-04-24 13:00:57,105: INFO/MainProcess] Received task: frappe.tasks.scheduler_task[00da6514-3116-4f16-9179-831ce5028c44]
[2016-04-24 13:00:57,108: INFO/MainProcess] Received task: frappe.tasks.scheduler_task[26449903-af26-436b-8e53-831c34a2a4ab]
[2016-04-24 13:00:57,111: INFO/MainProcess] Task frappe.tasks.enqueue_events_for_site[dd505292-c611-424c-8b09-b4164a38b813] succeeded in 0.0378642469996s: None
[2016-04-24 13:00:57,113: INFO/MainProcess] Received task: frappe.tasks.scheduler_task[688f1bca-0777-492a-80da-e444291d82de]
[2016-04-24 13:00:57,113: INFO/Worker-1] frappe.tasks.scheduler_task[ceb4c085-9d0d-4e3f-9cfc-bf94b40fd888]: running erpnext.controllers.recurring_document.create_recurring_documents for site1.local for event: hourly
[2016-04-24 13:00:57,118: INFO/Worker-1] frappe.tasks.scheduler_task[ceb4c085-9d0d-4e3f-9cfc-bf94b40fd888]: ran erpnext.controllers.recurring_document.create_recurring_documents for site1.local for event: hourly
[2016-04-24 13:00:57,119: INFO/MainProcess] Task frappe.tasks.scheduler_task[ceb4c085-9d0d-4e3f-9cfc-bf94b40fd888] succeeded in 0.00706419000016s: None
[2016-04-24 13:00:57,120: INFO/Worker-1] frappe.tasks.scheduler_task[9a494ac6-ae11-405c-9c43-298e501f207c]: running frappe.email.bulk.flush for site1.local for event: all
[2016-04-24 13:00:57,874: INFO/Worker-1] frappe.tasks.scheduler_task[9a494ac6-ae11-405c-9c43-298e501f207c]: ran frappe.email.bulk.flush for site1.local for event: all
[2016-04-24 13:00:57,877: INFO/MainProcess] Task frappe.tasks.scheduler_task[9a494ac6-ae11-405c-9c43-298e501f207c] succeeded in 0.757009306s: None
[2016-04-24 13:00:57,879: INFO/Worker-1] frappe.tasks.scheduler_task[00da6514-3116-4f16-9179-831ce5028c44]: running frappe.email.doctype.email_account.email_account.pull for site1.local for event: all
[2016-04-24 13:00:57,902: INFO/Worker-1] frappe.tasks.scheduler_task[00da6514-3116-4f16-9179-831ce5028c44]: ran frappe.email.doctype.email_account.email_account.pull for site1.local for event: all
[2016-04-24 13:00:57,903: INFO/MainProcess] Task frappe.tasks.scheduler_task[00da6514-3116-4f16-9179-831ce5028c44] succeeded in 0.0252740509995s: None
[2016-04-24 13:00:57,905: INFO/Worker-1] frappe.tasks.scheduler_task[26449903-af26-436b-8e53-831c34a2a4ab]: running frappe.email.doctype.email_account.email_account.notify_unreplied for site1.local for event: all
[2016-04-24 13:00:57,914: INFO/Worker-1] frappe.tasks.scheduler_task[26449903-af26-436b-8e53-831c34a2a4ab]: ran frappe.email.doctype.email_account.email_account.notify_unreplied for site1.local for event: all
[2016-04-24 13:00:57,915: INFO/MainProcess] Task frappe.tasks.scheduler_task[26449903-af26-436b-8e53-831c34a2a4ab] succeeded in 0.0109762369993s: None
[2016-04-24 13:00:57,917: INFO/Worker-1] frappe.tasks.scheduler_task[688f1bca-0777-492a-80da-e444291d82de]: running frappe.utils.error.collect_error_snapshots for site1.local for event: all
[2016-04-24 13:00:57,920: INFO/Worker-1] frappe.tasks.scheduler_task[688f1bca-0777-492a-80da-e444291d82de]: ran frappe.utils.error.collect_error_snapshots for site1.local for event: all
[2016-04-24 13:00:57,921: INFO/MainProcess] Task frappe.tasks.scheduler_task[688f1bca-0777-492a-80da-e444291d82de] succeeded in 0.00491044399951s: None
[2016-04-24 13:01:01,164: INFO/MainProcess] Task frappe.tasks.sync_queues[91075908-ec4a-4ff6-b35a-e3879f1f7cec] succeeded in 4.115974686s: None

Any input on this…I am even getting daily and weekly digest but not bulk emails. Please help

Got it working…I was logged in with Administrator and it had dummy email id configured (admin@example.com)…ideally one shout get error for this case…or bulk email should not be marked as Sent…just a suggestion…thanks for you support

2 Likes