Autoreply subject support ticket

ERPNext
1

Hi in version 5

i want to know , is it possible to insert a ticket I.D in the subject when you set an auto reply to the customer.

At the moment the customer will receive an auto reply like:

Subject: website inquiry

I would like to be:

Subject: website inquiry [ticket_id]

In ERPNEXT 4 it used to be that way, excpet when the customer replied on an email with an existing
Ticket I.D it would create another one, i really hope that problem was fixed in version 5.

Any help would appreciated
Regards Edwin

2

We have now embedded the ticket id in the mail headers, so that it is cleaner to the user.

3

So does that mean it’s better practice to do it that way as opposed to in the subject line?

And if the customer replies to that email continuously will it create a new ticket or keep it in the thread?

Sent from my BlackBerry Z10 smartphone.‎