If someone messages me at support@domain.com a new Issue is automatically created as i’ve linked this email to Issues.
When an Issue is created like this, how can I get an automated email sent back saying something like “Thanks for your enquiry, blah blah… Your Issue Reference number is [issue ref no], we will get back to you shortly”?
i am not sure if this feature ia availble in existing system or not but if explicitly has to workout what you can do ia write one hook event on creation of ticket and have std template to reply that email that might work
This sounds like a good idea, thanks 