Accounts receivable if Customer has no delay on payments

Helio_Jesus · January 8, 2021, 10:31am

Hi all,

Don’t know if happens to anyone else and if is the default for the report on V12… But I have a customer that from Day one all his invoices are paid via payment entry and were done before the due date of the invoice.

But found out that on the accounts receivable that customer does not show! Is a setting / condition to show only if payments are after sure date?

Thanks

Paul_Frydlewicz · January 8, 2021, 11:04am

did you check

if the particar account is the one used for that customer?
are there filters applied for the account report?

Helio_Jesus · January 8, 2021, 2:54pm

The only filter is the customer name that I type.

If is account number… That is a general account used by all… But only Customers with no due date on payments are not shown…

Paul_Frydlewicz · January 8, 2021, 4:54pm

Are you talking about accounts receivable ledger or current debit/credit.
Any images to show the problem?

Helio_Jesus · January 8, 2021, 7:24pm

Here is an image from the General Ledger and the Dates were i filter the Customer Name:

Now this is the Accounts Receivable for the same Customer:

The customer has nothing to pay.