Account Required Error in Sales Invoice

[iteerstech]

Hellow Team,
Am having this account error while trying to submit a sales invoice. It is only for this particular customer.I have compared with the other customers and everything seems to be ok.

Kindly assist

[clarkej]

Unfortunately that message is too general to resolve this

Unless someone has more insight, here are two ideas - but these require server access and some code level skill

• in the database, compare tabCustomer entries for clues to what may be amiss with that one entry - say a blank field or a character encoding issue

• in the save_doc code, set a break point - for eg import ipdb; ipdb.set_trace() - to pinpoint the code where the message is thrown.

[iteerstech]

Hi Clarkej,
I did a frappe update and restarted the server and luckily the error was fixed.
Thanks

[iteerstech]

Hellow Clarkej,
Am I upgraded from v12 to 13 and in this server, I am having this error whenever I try to cancel a sales invoice.

I did bench setup requirements and got the below

What could be the problem?